The information that we collect from you
When you visit, register or order products or services on www.lancejames.co.uk, you may be asked to provide information about yourself including your name, contact details and credit or debit card information. We may also collect information from your PC, mobile phone or device, from your usage of our website as well as information about you from correspondence you send to us.
How we use your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you when necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know about other products and services that we offer, which may be of interest to you and we may contact you by post or telephone, as well as by email. If you change your mind about being contacted in the future, please let us know.
Disclosure of your information
The information you provide to us will be held on our computers and may be accessed by or given to our staff and third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Additionally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Unless required to do so by law or for the purposes of fraud protection and credit risk reduction, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information, which we store on your computer, mobile phone or other device. Cookies make it easier for you to log on to and use the website during future visits. They also allow us to monitor website traffic and to personalise the content of the website for you. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the website. If you set up your computer to reject cookies, you may not be able to use certain features on our website. If you do not wish to receive cookies in the future, please let us know.
Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, the transmission of information via the internet is not 100% secure and while we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security protocols to prevent unauthorised access. We will retain your information for a reasonable period or as long as the law requires.
Accessing and updating your information
You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please make your request in writing to Julant Limited t/a Lance James The Jewellers, 3 Barrack Square, Chelmsford, Essex, CM2 0UU. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
All comments, queries and requests relating to our use of your information should be addressed to Julant Limited t/a Lance James The Jewellers, 3 Barrack Square, Chelmsford, Essex, CM2 0UU; telephone 01245 698386; email: firstname.lastname@example.org.