Connoisseurs UK

FAQS

Can I clean my Pandora bracelet?

Pandora uses silver or gold as the base metal and a range of precious stones and diamonds through their designs. Any silver and gold articles can be cleaned with our Connoisseurs Dazzle Drops Advanced Cleaner, Connoisseurs Precious Jewellery Cleaner ,then use our Connoisseurs Jewellery Wipes and Connoisseurs Polishing Cloth to buff and really make it shine. The charms or articles that are made with other materials (glass or enamel) should be cleaned using our Connoisseurs Delicate Jewellery Cleaner followed by the suited Silver or Gold Jewellery Polishing Cloth.

Connoisseurs products are all simple and perfect ways to maintain the brilliance and care for your Pandora Jewellery.

Note: Do not use Connoisseurs Silver Jewellery Cleaner for blackened oxidized articles as this will remove the detail. If you are unsure whether the article is blackened, use Connoisseurs Jewellery Wipes or Connoisseurs Polishing Cloth on the areas you would like to polish. 


How often should I clean precious stone jewellery?

Precious stones are defined as precious because of their rarity and beauty, however if they have dirt build up from oils, lotions and other everyday solutions then they won’t sparkle like they were meant to. It is recommended to clean your precious stone jewellery at least once a week to keep it looking its best. For best results use Connoisseurs Dazzle Drops Advanced Cleaner, Connoisseurs Precious Jewellery Cleaner or Connoisseurs Diamond Dazzle Stik.


Is it okay to use jewellery cleaner on my opal pendant or any other soft stones I have?

When cleaning jewellery with soft stones such as opals, onyx, or pearls use Connoisseurs Delicate Jewellery Cleaner or Connoisseurs Dazzle Drops Advanced Cleaner and follow package directions. If the pendant doesn’t have prongs holding in the stone, it could be set with glue. In that case it’s more delicate. Wet the brush with the cleaner, don’t submerge the jewellery in the cleaner, and gently brush the jewellery and rinse off with water. Alternatively use a Connoisseurs Polishing Cloth or Connoisseurs Jewellery Wipes.

 

Should I worry that my fingers get black when I use a Connoisseurs Jewellery Wipe?

No, you should not worry about the black on your fingers when cleaning with your Connoisseurs Jewellery Wipes. The black is the dirt that is removed from the jewellery and is non-toxic. Just wash your hands with soap and water to remove.


Can I wash a Connoisseurs Polishing Cloth and reuse it?

The Connoisseurs Polishing Cloth should never be laundered since that will remove the polishers that are impregnated within the cloth. The cloth can be reused many times even after it turns black. We suggest you purchase a new cloth only when you see it no longer shines your jewellery.

 

Can I mix jewellery metal types together during cleaning?

We don’t recommend mixing metal types together because some metals can discolour. We recommend using Connoisseurs Dazzle Drops Advanced Cleaner, makes a fresh solution every time. 


Will Connoisseurs Precious Jewellery Cleaner clean the tarnish from my silver bracelet?

Connoisseurs Precious Jewellery Cleaner  will clean the silver bracelet but it will not take off any tarnish. To remove tarnish you will need to use Connoisseurs Silver Jewellery Cleaner, Connoisseurs Silver Polishing Cloth, or Connoisseurs Jewellery Wipes.


Do I have to clean Sterling Silver ONLY with Connoisseurs Silver Jewellery Cleaner?

Yes, you can ONLY put sterling silver jewellery without stones or antiquing in our Connoisseurs Silver Jewellery Cleaner. 

For sterling silver jewellery with stones or antiquing you can use our Connoisseurs Dazzle Drops Silver, Connoisseurs Silver Polishing Cloth, Connoisseurs Jewellery Wipes, and / or Connoisseurs Diamond Dazzle Stik on the stone, it won’t harm the silver.

 

Is a Connoisseurs jewellery cleaner safe to use on my jewellery?

Connoisseurs jewellery cleaners are formulated specifically to be safe to use on jewellery and using household cleaners meant for other purposes can be harsh on your jewellery. Go to our Jewellery Cleaning Tips Chart to make sure you use the proper cleaner for your specific type of jewellery and read the directions for use.


What is the best way to clean silver jewellery?

Jewellery comes in a variety designs and intricacies. Silver jewellery has its own unique maintenance needs, especially considering tarnish that builds up over time.

Connoisseurs Silver Jewellery Cleaner is a liquid dip formulated to safely clean and remove tarnish from sterling silver jewellery such as bracelets, chains, rings, earrings and other jewellery items that are not embellished with stones or painted/antique pieces.

For silver jewellery with stones or antiquing you can use our Connoisseurs Dazzle Drops Silver, Connoisseurs Silver Polishing Cloth, Connoisseurs Jewellery Wipes, and / or Connoisseurs Diamond Dazzle Stik on the stone, it won’t harm the silver.

A convenient way to clean and polish silver jewellery is Connoisseurs Silver Polishing Cloth or Connoisseurs Jewellery Wipes. It works nicely silver jewellery items (including watches) whether silver or sterling silver. Its exclusive formula removes tarnish and protects against tarnish, while renewing silver’s unique lustre.


Are home remedies effective or safe for cleaning jewellery?

Home remedies are not effective or safe for cleaning your jewellery. Toothpaste, ammonia and glass cleaners are intended for other purposes, but not designed or safe to use for cleaning jewellery. Connoisseurs jewellery cleaning products are specially formulated to safely clean and restore the natural beauty of your jewellery.

Underneath the diamond and behind the setting. The bristles are specially made to get in these tight spaces. Once you’re done brushing the diamond, rinse it with warm water. Use a lint free cloth to dry.


Can I get some help from the company?

Please call or e-mail a Customer Care Specialist info@connoisseurs.com


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